Deposit & Booking Policy

        Terms & Conditions

 

As a customer you are responsible for understanding these Terms & Conditions upon making a booking, purchasing products or making deposits to reserve a booking with Alexia Rocha Aesthetics.  We realise however, that exceptional circumstances can take place with regards to the character of the product or reasonable notice given for cancellations.  Upon booking any services with Alexia Rocha Aesthetics and its sub-contractors or affiliates, you agree to the following Terms & Conditions. 

​

WE DO NOT HONOUR REQUESTS FOR REFUNDS, CREDIT NOTES OR APPOINTMENT RESCHEDULING WHERE THE FOLLOWING REASONS APPLY:

 

             1.  No Shows, Change of mind or change of circumstances. Cancellations will not be offered a refund under any circumstances.  Substitutions, credit notes 

                  or appointment rescheduling may be offered when given a minimum of 2 business days notice from the appointment.   If you are more than 10

                  minutes late to your appointment, your appointment may be reduced or cancelled due to insufficient time to perform your treatment.

​

             2.   Deposits are NON-TRANSFERABLE to another date if cancellations or rescheduling requests occur with less than 2 business days notice. If you cannot meet this

                    booking requirement unfortunately we will not be able to reschedule your appointment and your booking deposit will be forfeited.

​

             3.  Groupon vouchers are NON-TRANSFERABLE to another date if cancellations or rescheduling requests occur with less than 2 business days notice. If you cannot

                   meet this booking requirement unfortunately we will not be able to reschedule your appointment and your voucher will be forfeited.  If you are more than 10

                   minutes late to your appointment, your appointment may be reduced or cancelled due to insufficient time to perform your treatment.  Cancelled appointment

                   on the day due to late arrival, change of mind, or change of circumstance will forfeit your voucher.  The appointment has been reserved for you and is not 

                   transferable.

​

             4. Once the original agreed booking price for services has been confirmed after the deposit is made, the quoted price will not change and the original

                  amount will be received.   We cannot guarantee allocation of other booking(s) of equal or greater value during the time we reserved your appointment.

​​

             5.  non-delivery of products: such as, for example, cancellation of product(s) once the order has been committed and processed; Requests for a refund are      

                  accepted within 24hrs for a product after the deposit or order is placed.

 

             6.  products or services not-as-described: a request based on this reason is satisfied on a case-by-case basis with Alexia Rocha Aesthetics' full discretion to                                    make the determination whether a refund is appropriate.

​          

             7.   Non-delivery of wedding services: such as, for example,  cancellations prior to the service/booking date (less than 30 days).  We cannot guarantee allocation of 

                   other booking(s) of equal or greater value.   Substitutions, appointment rescheduling or credit notes may be offered when given a minimum of 30 days notice 

                   from appointment.

​

             8.  Cosmetic Tattoo treatments where the 4-8 week touchup is included in the total original price will require the touch-up and treatment to be finalised within the 

                   required 4-8 weeks as described.  If you're unable to meet this requirement and the touchup is requested after this time, you will be required to book and pay 

                   for the Colour Boost service for the time period lapsed.

             

             9.   Merchant Processing fees will not be refunded to your account when we issue refunds to you.  We incur processing fees from our network and payments 

                    partners in instances of refunds which are not refundable to us.  Please note refunds may take up to 10 business days to be received.

​

* Deposits are required to reserve your booking.  Deposits can be made via our online booking system or arranged by Cash, EFT, Credit/Debit Card or Paypal.

 

* Bookings are not confirmed until deposits and/or outstanding payments are received. Deposits not received within 48 hours will result in automatic cancellation and 

   subject to availability to other potential bookings without further notice.  A cancellation fee or a new deposit will be required to reschedule a missed appointment.

​

 

Appointment/Services Refund Policy

​You are not entitled to a refund if you:

 

• Simply change your mind, forget, or don't show up to your appointment.

• If your circumstances change since the deposit was received and once the appointment was reserved.

• Failed to follow aftercare provided or did something that caused damage to the work prior to consulting with the clinic

• Discovered you can buy the goods or services more cheaply elsewhere 

• Are unhappy with a service that you insisted on having carried out in a particular way

• Did not make clear what service you wanted and what you wanted to achieve

• Did not rely upon, or unreasonably relied upon the therapist's skill or judgement when choosing the service

• You are not entitled to a refund due to:

          - something someone else said or did

          - an event that was beyond our control 

 

 

​Treatment Packages and Special Offers Refund Policy

​

 There will be no refunds for purchased treatment packages or treatment deals.  We can offer a credit note for change of mind after this time.  Credit notes may 

 be redeemable towards other products and services. Appointment rescheduling or credit notes may be permitted if given a minimum of 2 business day notice. 

 

Payment Terms & Conditions

​

If prior payment has not been made for our service we would appreciate payment at the time of consultation/service. If an invoice is issued our payment terms 

are seven (7) days from date of invoice unless prior arrangement has been made.  Any overdue account may be forwarded to a collection agency and you will 

be liable for any associated collection and legal costs.

​

No Children Allowed In Clinic Policy​

𝙄𝙛 𝙮𝙤𝙪 𝙖𝙧𝙧𝙞𝙫𝙚 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙖𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 𝙬𝙞𝙩𝙝 𝙖 𝙘𝙝𝙞𝙡𝙙 𝙬𝙝𝙤 𝙞𝙨 𝙣𝙤𝙩 𝙝𝙖𝙫𝙞𝙣𝙜 𝙖 𝙩𝙧𝙚𝙖𝙩𝙢𝙚𝙣𝙩, 𝙮𝙤𝙪𝙧 𝙖𝙥𝙥𝙤𝙞𝙣𝙩𝙢𝙚𝙣𝙩 𝙬𝙞𝙡𝙡 𝙗𝙚 𝙘𝙖𝙣𝙘𝙚𝙡𝙡𝙚𝙙 𝙖𝙣𝙙 𝙮𝙤𝙪𝙧 𝙙𝙚𝙥𝙤𝙨𝙞𝙩 𝙬𝙞𝙡𝙡 𝙗𝙚 𝙛𝙤𝙧𝙛𝙚𝙞𝙩𝙚𝙙.

​

Sadly we are not able to accommodate babies, toddlers or young children. We write this with the utmost respect to the parents without the intent of offending or upsetting our lovely parent clientele and hope that you will aid us in keeping our clinic a safe environment.  Children/babies who visit the Clinic during their parents’ appointments pose an occupational health and safety issue to their children and cause distractions to our staff & other clients.

 

We work in an environment with sharps, razors, chemicals, lasers & hot wax. We encourage parents to visit the clinic without their children, please understand that our concern is the safety of your child and our client’s well-being. We are sorry for any inconvenience caused, as we love children ourselves, but unfortunately we cannot risk having them in clinic.  We have had to put this policy in place due to insurance and health & safety reasons and we hope you can understand.

​

Products Refund & Exchange Policy

​

In addition to your Statutory Rights, we will happily exchange a product or provide a refund given the following conditions have been met:

​

• Contact Customer Service by close of business the day after purchase. Refunds will not be provided for change of mind after this time.

• Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.

• In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after purchase and supporting documentation will be required if you are unable to return to the clinic. Supporting documentation include (i.e. statutory declaration, doctor’s certificate, photographic evidence of your reaction, letter from pharmacist). 

 

How to make an exchange or receive a refund:

1.  Contact Customer Service by close of business the day after receiving products, via phone or email and provide proof of purchase.

2.  Products should be returned within 7 days of purchase to our address: 80 King William Road, GOODWOOD  SA 5032.

 

Additional Information:

• Provided the conditions of our Refund & Exchange Policy have been met, refunds will be processed via credit card or bank transfer within 7-10 business days.

• Please note that delivery costs will be excluded.

• Standard delivery charges apply on re-delivery for online exchanges unless goods are exchanged in accordance with your Statutory Rights (e.g. they are faulty or not as ordered).​

​

Changes to this Policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.   You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

​